Privacy Policy

1. Introduction

Smartbits ("we", "our", or "us") operates a secure file transfer service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly

• Email address — used to identify your organization, verify your identity, and send transfer notifications.
• Sender and recipient names — used in transfer notifications.
• Files you upload — stored temporarily for the purpose of file transfer.
• Messages — optional messages attached to file transfers.

Information collected automatically

• IP address — for security and rate-limiting purposes.
• Browser type and version — for compatibility and troubleshooting.
• Session cookies — essential for the service to function (see our Cookie Policy).

3. How We Use Your Information

We use the information we collect to:

• Facilitate secure file transfers between senders and recipients.
• Verify sender identity via email verification.
• Send transfer-related notifications (files sent, received, downloaded).
• Maintain the security and integrity of our service.
• Comply with legal obligations.

4. Data Retention

Uploaded files are automatically deleted after 7 days from the date of transfer. Email addresses and transfer metadata are retained for administrative and audit purposes in accordance with applicable data protection laws.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With the intended recipients of your file transfers.
• With service providers who assist in operating our platform (hosting, email delivery), under strict confidentiality agreements.
• When required by law, regulation, or legal process.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict the processing of your data.
• Data portability.

To exercise any of these rights, please contact us using the details provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@smartbits.com